Refund Policy

At Luxelyers, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 7-day exchange policy.

1. Exchange Policy
We offer exchanges within 7 days of delivery. To be eligible for an exchange, your item must be:

Unused and in the same condition that you received it
In the original packaging with all tags attached
Accompanied by the receipt or proof of purchase
2. Non-Exchangeable Items
Items that have been worn, washed, or altered
Items without original tags or packaging
Sale items marked as final sale
Custom or personalized orders
3. Exchange Process
To initiate an exchange:

Contact us within 7 days of receiving your order
Email us at luxelyersofficial@gmail.com with your order number and reason for exchange
We will arrange a pickup from your address
Once we receive and inspect the item, we will process your exchange
4. Refunds
We primarily offer exchanges. In exceptional cases where an exchange is not possible, a store credit or refund may be issued after review. Refunds are processed within 5-7 business days.

5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at luxelyersofficial@gmail.com with photos. We will resolve the issue at no additional cost to you.

6. Contact Us
Email: luxelyersofficial@gmail.com
Phone: +92 313-4005877
Hours: Monday–Saturday, 10am–7pm